Privacy Policy

1. Introduction

SellSyncHub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multi-marketplace management platform and related services.

By using SellSyncHub, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

• Name, email address, and phone number
• Business information (company name, GST number, address)
• Payment information (processed securely through Razorpay)
• Account credentials and authentication data

2.2 Marketplace Data

• Marketplace account credentials (encrypted and stored securely)
• Product information (SKUs, titles, descriptions, prices, images)
• Inventory levels and transaction history
• Order data (order details, customer information, shipping data)
• Sales and performance analytics

2.3 Technical Information

• IP address, browser type, and device information
• Usage data and application logs
• Cookies and similar tracking technologies
• API usage and performance metrics

3. How We Use Your Information

• Service Provision: To provide, maintain, and improve our marketplace management services
• Data Synchronization: To sync your data across connected marketplaces (Amazon, Flipkart, Meesho)
• Analytics: To generate business insights and performance reports
• Communication: To send service updates, notifications, and support communications
• Security: To protect against fraud, unauthorized access, and security threats
• Compliance: To comply with legal obligations and regulatory requirements
• Improvement: To analyze usage patterns and improve our platform

4. Data Sharing and Disclosure

4.1 Marketplace Integration

We share necessary data with connected marketplaces (Amazon, Flipkart, Meesho) to provide synchronization services. This includes product information, inventory updates, and order data as required for platform functionality.

4.2 Service Providers

We may share information with trusted third-party service providers who assist in operating our platform, including:

• Payment processors (Razorpay) for subscription billing
• Cloud infrastructure providers for data hosting
• Email service providers for communications
• Analytics and monitoring services

4.3 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All sensitive data is encrypted at rest and in transit using AES-256 encryption
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Regular security audits and vulnerability assessments
• Secure Infrastructure: Data hosted on secure, compliant cloud infrastructure
• Employee Training: Regular security training for all team members

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active and for 3 years after account closure
• Transaction Data: Retained for 7 years for tax and compliance purposes
• Log Data: Retained for 1 year for security and troubleshooting purposes
• Marketing Data: Retained until you opt out or for 2 years of inactivity

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request export of your data in a machine-readable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us at support@sellsynchub.com or follow our Account Deletion Guide.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand usage patterns and improve our service
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect platform functionality.

9. International Data Transfers

Your data may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by relevant data protection authorities
• Certification schemes and codes of conduct

10. Children's Privacy

SellSyncHub is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices in our application

Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: