Overview
At SellSyncHub, we strive to provide exceptional service to help you manage your marketplace operations effectively. This refund policy outlines the terms and conditions for subscription cancellations and refunds for our SaaS platform.
Subscription Plans & Billing
SellSyncHub offers monthly and annual subscription plans. All subscriptions are billed in advance and automatically renew unless cancelled before the next billing cycle.
Current Plans:
- • Starter: ₹999/month - 2 marketplaces, 500 products
- • Growth: ₹2,499/month - 4 marketplaces, 2000 products
- • Pro: ₹4,999/month - Unlimited marketplaces and products
Free Trial Period
We offer a 14-day free trial for new users to explore our platform without any charges.
- • No credit card required during trial period
- • Full access to all features during trial
- • Cancel anytime during trial with no charges
- • Automatic conversion to paid plan after trial ends (if payment method added)
Cancellation Policy
How to Cancel
You can cancel your subscription at any time through your account dashboard or by contacting our support team.
Cancellation Effects
- • Your subscription remains active until the end of the current billing period
- • You retain full access to all features until the subscription expires
- • No additional charges will be made after cancellation
- • Your data will be retained for 30 days after cancellation for potential reactivation
Refund Policy
Monthly Subscriptions
7-Day Money-Back Guarantee: If you're not satisfied with our service, you can request a full refund within 7 days of your first payment.
- • Refunds are processed within 5-7 business days
- • Refund will be credited to the original payment method
- • Account access will be terminated immediately upon refund
Annual Subscriptions
30-Day Money-Back Guarantee: Annual subscribers can request a full refund within 30 days of payment.
- • Full refund available within first 30 days
- • Pro-rated refunds may be considered for exceptional circumstances
- • Refunds processed within 7-10 business days
Non-Refundable Items
The following are not eligible for refunds:
- • Add-on services or premium features purchased separately
- • Custom integration or setup fees
- • Third-party marketplace API costs (if any)
- • Data export or migration services
- • Subscriptions cancelled after the guarantee period
Exceptional Circumstances
We may consider refunds outside our standard policy in exceptional circumstances, including:
- • Extended service outages affecting your business operations
- • Technical issues preventing platform usage for extended periods
- • Billing errors or duplicate charges
- • Medical emergencies or other personal hardships
Each case will be reviewed individually by our customer success team.
How to Request a Refund
To request a refund, please contact our support team with the following information:
Required Information:
- • Account email address
- • Subscription plan and billing date
- • Reason for refund request
- • Any relevant screenshots or documentation
Refund Processing Time
Once your refund request is approved:
- • Credit/Debit Cards: 5-7 business days
- • UPI/Net Banking: 3-5 business days
- • Digital Wallets: 1-3 business days
Processing times may vary depending on your bank or payment provider.
Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. We will notify existing customers of significant changes via email.
Questions?
If you have any questions about our refund policy, please don't hesitate to contact us: